CCS20 Home2020-01-22T12:43:52-05:00

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  • Event Details

When

April 26 – 29, 2020

Where

Indianapolis, Indiana

Hashtag

#SOCAPCCS20

Interested in sponsoring or exhibiting?  Contact us for more information.

Network. Learn. Innovate.

Join professionals just like you at this one-of-a-kind event focused on professional development, network building, and innovation.

SOCAP Member

$995
  • Register by February 4 to save!

Non-Member

$1,495
  • Register by February 4 to save!

Keynote Speaker

S. Max Brown

Max is a managing partner at the Institute for Enterprise Excellence (IEX). As a speaker, leadership coach, and trusted partner, Max works with dozens of global organizations to create scalable, sustainable, and meaningful results. Previously, as the director of education at the Shingo Institute, Max designed the foundational courses and certified the first 50 global licensed affiliates.

Over the past 20-years, Max has made over 3000  presentations and met with leaders in locations all around the world. He’s taken clients rappelling off the Great Wall of China, facilitated at the Parliament of World Religions Conference in Spain, and spoken in hundreds of cities including Athens, Bangalore, Beijing, Dublin, Hong Kong, The Hague, Mumbai, Paris, New York, Shanghai, Singapore, Toronto, Vancouver, and Sydney . . . Nebraska.

Max regularly presents at one of GE’s highest-rated leadership programs sharing insights from his book, Leadership Vertigo: Why Even the Best Leaders Go Off Course and How They Can Get Back On Track. He is a recommended “all-star” keynote speaker from the International Association of Business Communicators and his keynotes consistently receive rave reviews from clients like: 3M, General Motors, American Express, Northrup Grumman, Southwest Airlines, The Nature Conservancy, HSBC, and the Canadian Federal Government.

He has a certificate in leadership coaching from Georgetown University, a master’s degree in organizational learning from George Mason University, and graduated magna cum laude from Brigham Young University. He also speaks Mandarin Chinese after seven years of living in Taipei and Shanghai.

Max and his wife, Sally, are the proud parents of two amazing kids, and they all live on a small sheep farm in Boise, Idaho.

Why Attend CCS20?

Peer
Network

SOCAP’s community is an indispensable trusted source of support, guidance, solutions, and opportunities.

Actionable
Insights

Solve problems and seize opportunities with ideas that can be applied on your first day back in the office.

Thought
Leadership

Career and organizational strategies rely on a clear vision of the landscape on the horizon.

Professional
Development

Step up your game by mastering the skills and techniques to tackle the toughest challenges your job offers. 

Business
Solutions

Critical conversations with solution providers that offer applied technology and innovative services addressing your business needs.

Best
Practices

Benchmark and validate your business processes against the demonstrated and documented industry standards.

Hotel Information

Hyatt Regency Indianapolis
One South Capitol Avenue
Indianapolis, Indiana 46204

SOCAP Room Rate: From $199.00 per night (plus taxes and fees)
Check-in time: 3:00pm
Check-out time: 12:00 noon

Hotel Reservation Deadline: Monday, April 6 2020

Book Now

Customer Engagement Powered by the SOCAP Community

Take the next step in your career by joining this professional learning community dedicated to excellence in customer care. The resources, network, and knowledge available exclusively to SOCAP members have been equipping change agents and industry leaders among the most recognized brands for more than 40 years.

Become a SOCAP Member

2k+

Members

Located across the United States, Canada, and beyond. SOCAP’s members participate in local, industry, and virtual communities focused on thought leadership, professional development, and networking.

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