CCS19 Home2019-03-13T10:05:48-04:00

SOCAP International’s

Customer Care Summit 2019

April 14 – 17, 2019 | Columbus, OH

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  • Event Details

When
April 14 – 17, 2019

Where
Columbus, Ohio

Hashtag
#CCS19

What is CCS19?

A 3-day summit of customer care executives, directors, and practitioners. This exclusive gathering is the acknowledged milestone for organizational innovation, professional development, and actionable solutions in customer care. For the first time in 2019, this event includes SOCAP’s popular Data Reporting and Quality Monitoring Workshops – creating a unique wholistic learning opportunity for every professional who owns the relationship between brand and customers.

View the Agenda

Who should attend CCS19?

  • CCS19 provides targeted content for customer care career professionals of every rank and role. From senior executives to analysts and practitioners, CCS19 has tracks and sessions to suit your needs.

  • CCS19 attendees represent diverse industries with a shared commitment to customer care to include consumer packaged goods, automotive, hospitality, travel, tourism, retail, and more.

Why Attend CCS19?

Peer
Network

SOCAP’s community is an indispensable trusted source of support, guidance, solutions, and opportunities.

Actionable
Insights

Solve problems and seize opportunities with ideas that can be applied on your first day back in the office.

Thought
Leadership

Career and organizational strategies rely on a clear vision of the landscape on the horizon.

Professional
Development

Step up your game by mastering the skills and techniques to tackle the toughest challenges your job offers. 

Business
Solutions

Critical conversations with solution providers that offer applied technology and innovative services addressing your business needs.

Best
Practices

Benchmark and validate your business processes against the demonstrated and documented industry standards.

View Tracks and Sessions

Network. Learn. Innovate.

Join professionals just like you at this one-of-a-kind event focused on professional development, network building, and innovation.

SOCAP Member

$1,095
  • Keynote Session with Pete Blackshaw
  • Access to Quality Monitoring, Data Reporting, and Technology Tracks (Days 1 & 2)
  • Day 2: Access to Bonus Workshop on Complaints Management
  • Access to Roundtable 3.0 General Session
  • Social Finale

Non-Member

$1,495
  • Keynote Session with Pete Blackshaw
  • Access to Quality Monitoring, Data Reporting, and Technology Tracks (Days 1 & 2)
  • Day 2: Access to Bonus Workshop on Complaints Management
  • Access to Roundtable 3.0 General Session
  • Social Finale

Executive Summit (SOCAP Member)

$1,395
  • Keynote Session with Pete Blackshaw
  • Executive Summit
  • Day 1: Executive Summit (includes Ubertrends by Michael Tchong); Day 2: Access to Bonus Workshop on Complaints Management
  • Access to Roundtable 3.0 General Session
  • Social Finale

Executive Summit (Non-Member)

$1,795
  • Keynote Session with Pete Blackshaw
  • Executive Summit
  • Day 1: Executive Summit (includes Ubertrends by Michael Tchong); Day 2: Access to Bonus Workshop on Complaints Management
  • Access to Roundtable 3.0 General Session
  • Social Finale

Early-bird Pricing Ends March 31. Register today and save.

Bring the Team to CCS19

Register three (3) team members at the full registration rate and receive $200 off each registration after.

Customer Engagement Powered by the SOCAP Community

Take the next step in your career by joining this professional learning community dedicated to excellence in customer care. The resources, network, and knowledge available exclusively to SOCAP members have been equipping change agents and industry leaders among the most recognized brands for more than 40 years.

Become a SOCAP Member

2k+

Members

Located across the United States, Canada, and beyond. SOCAP’s members participate in local, industry, and virtual communities focused on thought leadership, professional development, and networking.

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OUR EXHIBITORS

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Alta Resources

Astute

C3i Solutions

HKT Teleservices

Morley

Zendesk

Content Tracks

Curated tracks showcasing cutting-edge thought leadership and innovation, including Data Reporting, Quality Monitoring, Technology, and more!

View all tracks and sessions

Hotel Information

Hilton Columbus Downtown
401 North High Street
Columbus, OH  43215
Hotel Main Telephone: (614) 384-8600

SOCAP Room Rate: From $189.00 per night (plus taxes and fees)
Check-in time: 3:00pm
Check-out time: 12:00 noon
Closest Airport: John Glenn International Airport (CMH)

Hotel Reservation Deadline: March 17, 2019

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