About

About2019-03-27T15:36:38-04:00

Customer care professionals wear many work hats. They are involved in reporting and analyzing consumer insights, identifying the right technology platforms for effective engagement, managing consumer complaints, and ensuring that the quality of all their customer interactions are seamless and top notch. 

SOCAP’s CCS19 is designed to help professionals address these critical roles and workplace realities. Through a series of targeted workshops, the Summit is focused on enhancing the skill sets of customer care professionals in key functional areas. It will also include a Solutions Lounge with key Business Partners and a bonus session during the event on complaint handling tips.

Look at what last year’s attendees are saying:

“I think it was an excellent (quality monitoring) workshop and I enjoyed it very much! I came back home bubbling over with ideas I could implement in the Contact Center and can’t wait to try them out!”

“I liked the intimacy of the smaller conference.”

“The keynote speakers were very compelling and interesting.  I learned some new things that will help me in my job.”

“Met some very interesting new people through the networking as well as the General sessions and breakouts were excellent.”

“Felt the information presented provided me with specific action items I could take immediately.”

“Very inspirational and accessible keynote speakers. There was a high degree of continuity and reinforcement across the speakers and sessions.  Good networking with a smaller group.”

Frequently Asked Questions

What are the dates of Customer Care Summit 2019?2019-02-11T17:34:00-05:00

CCS 2019 will take place April 14 – 17, 2019.

Where is the conference being held?2019-02-11T17:34:16-05:00

CCS 2019 will be held in Columbus, Ohio at The Hilton Columbus Downtown. The hotel cut-off date for the SOCAP rate (starting at $189/night plus taxes and fees) is March 17, 2019. Check-in time is 3:00pm and check-out time is 12:00 noon.

What is the nearest airport?2019-02-11T17:34:35-05:00

The John Glenn International Airport (CMH).

What is the Customer Care Summit about?2019-02-11T17:35:11-05:00

CCS 2019 is a 3-day summit of organizational innovation, professional development, and actionable solutions in customer care. This event includes SOCAP’s popular Data Reporting and Quality Monitoring Workshops, creating a unique wholistic learning opportunity for every professional who owns the relationship between brand and customers.

How many sessions will be offered at Customer Care Summit 2019?2019-02-11T17:35:30-05:00

The conference will include 3 tracks featuring more than 30 educational sessions, and there will be a special Executive Track.

Who is the Keynote Speaker?2019-02-11T17:35:49-05:00

Pete Blackshaw, CEO of Cintrifuse; former Vice President of Digital Innovation & Service Models at Nestlé, S.A.

Will there be a special speaker for the Executive Track?2019-02-11T17:36:06-05:00

Yes! The Executive Track will have Michael Tchong, founder of Ubercool Innovation LLC as a facilitator.

Are group registrations available?2019-02-11T17:37:16-05:00

Yes. Discounts are available to multiple registrants from the same company attending the conference. See https://ccs.socap.org/register/ for details.

Will there be a Social Finale at the Customer Care Summit?2019-02-11T17:37:33-05:00

Yes. The finale will be held at the conference hotel from 6-9 pm on Tuesday, April 16. The event is sponsored by 24-7 Intouch.

Are there any pre-conference sessions?2019-02-12T09:31:08-05:00

Yes. Sunday, April 14 will feature the Community Leaders Forum from 2:00pm – 4:00pm as well as a First-Timer/New Member Orientation from 4:30pm – 6:00pm.

Are there exhibit or sponsorship opportunities still available?2019-02-11T17:26:31-05:00

Yes. Companies interested in exhibiting and/or sponsoring at the Customer Care Summit should contact Rhett Parsons at rhett@socap.org.

Who at SOCAP should I contact to get more details about Customer Care Summit 2019?2019-02-11T17:37:53-05:00

While anyone of the SOCAP team can provide information about summit, for specific questions, please contact Cassandra Goings at cassandra@socap.org.

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