Customer care professionals wear many work hats. They are involved in reporting and analyzing consumer insights, identifying the right technology platforms for effective engagement, managing consumer complaints, and ensuring that the quality of all their customer interactions are seamless and top notch.
SOCAP’s CCS19 is designed to help professionals address these critical roles and workplace realities. Through a series of targeted workshops, the Summit is focused on enhancing the skill sets of customer care professionals in key functional areas. It will also include a Solutions Lounge with key Business Partners and a bonus session during the event on complaint handling tips.
Look at what last year’s attendees are saying:
“I think it was an excellent (quality monitoring) workshop and I enjoyed it very much! I came back home bubbling over with ideas I could implement in the Contact Center and can’t wait to try them out!”
“I liked the intimacy of the smaller conference.”
“The keynote speakers were very compelling and interesting. I learned some new things that will help me in my job.”
“Met some very interesting new people through the networking as well as the General sessions and breakouts were excellent.”
“Felt the information presented provided me with specific action items I could take immediately.”
“Very inspirational and accessible keynote speakers. There was a high degree of continuity and reinforcement across the speakers and sessions. Good networking with a smaller group.”
Frequently Asked Questions