Events Subject to Change
HKT Call Center Tour: Sunday, April 14, 12:00 pm – 2:00 pm
Join SOCAP for a tour of HKT Teleservices’ new state-of-the-art Engagement Center which supports Airbnb, HKT’s largest US client. Aligning with Airbnb’s culture was so important that HKT created a new standard for the industry. Attend the Contact Center Tour with HKT at SOCAP’s CCS19 Conference and learn to:
• Reduce customer hold time
• Improve your knowledge base and training curriculum
• Lower the number of floor support managers that you need to staff
• Increase program margins and improve CSAT
This is your opportunity to walk through the HKT journey of implementing gamification into the contact center. Walk away with inspiring ideas that will allow you to gamify performance metrics and enable a gamified training environment that encourages learning in a much more fun and engaging fashion. Get ready to swap best practices and share key learnings.
Ohio Chapter Happy Hour: Monday, April 15, 7:00 pm – 11:00 pm
SOCAP’s 17 chapters are a vital part of the organization. They provide local experiences for members and lend their expertise to the many SOCAP committees designed to build value for members. Since CCS19 is right in the Ohio chapter’s backyard, they are hosting an amazing Happy Hour on Monday, April 15, from 7:00 pm to 11:00 pm. This happy hour will take place at Barley’s Brewing Company (467 N. High Street), just one block from the Hilton Columbus.
Social Finale: Tuesday, April 16, 7:00 pm – 10:00 pm
Exclusive sponsor: 24-7 Intouch
Anyone who has been to a SOCAP National Conference can tell you that the best way to wrap up several days of learning and networking is to attend the Social Finale. This event brings CCS19 to a close in a spectacular way, giving attendees one last chance to rub elbows with peers and executives in customer care from across the country. Enjoy dinner, drinks, music, dancing, and entertainment, exclusively sponsored by 24-7 Intouch. Take this final opportunity to make sure you can stay in contact with the contacts you’ve made this week. The Social Finale will take place on-site at the Hilton Columbus Downtown and will have a casual dress code.
The Social Finale is open and free to all CCS19 attendees thanks to the generous support of 24-7 Intouch. If you would like to bring additional guests who are not paid registrants, tickets are available for an additional fee.